Meet compliance needs and ensure great customer experiences with Xelion and RAMP call archiving

Learn more about how RAMP solves real world problems for customers in the video below -

RAMP - Recording Archive Management Platform

RAMP (Recording Archive Management Platform) is a cloud-based archive for the long-term storage of call recordings, being both secure and GDPR compliant. Activa channel partners can leverage RAMP to help customers manage ever expanding call recording archives. RAMP allows users to access recordings through a simple secure user interface, as well as through AI automation and open API access, providing open-ended integration options.

Top-Level Security

Hosted using AWS within your country and legal jurisdiction.

Access Anywhere

Secure access from any Internet connection.

Integration options

Integrate using an open API or direct AI agent connection.

How does RAMP work?

RAMP offers a secure archive of call recordings, allowing customers to migrate from one telephony or Contact Centre platform to another without any concern for lost recordings and archive their daily new recordings effectively.

RAMP can house recordings from multiple archives from multiple systems. It is designed to use the metadata provided for each call to allow RAMP users to search for recordings via an easy to use web interface.

Long Term Storage

Store call recordings for as long as required. Many industries require compliant storage for at least 7 years. With RAMP you are in control.

1 Platform for All Your Recordings

RAMP allows you to upload, store and access all your historic call recordings, on one secure; yet simple, platform.

User Permissions

RAMP allows you to control which users have access to different elements of the platform, on a granular basis.

GDPR & Deletion

Grant individual users delete permissions at your discretion, with a specific GDPR compliant delete option where required.

2 Factor Authentication

User logins can have 2FA applied on a user-by-user basis, based on permission.

Branding

Customisable branding settings, allows UI to reflect either end customer or reseller brand.

Security

All files are encrypted; both at rest and in transit.

Audit Logs

Full user audit logs included for RAMP admins. This includes, Login & Logout Time, Play, download, and Delete requests.

Seamless archival from Xelion

RAMP is tightly integrated with Xelion, and will seamlessly archive calls including metadata and recordings as calls are completed (within a few minutes).

Based on user access privileges, calls can be located and either played back through the RAMP interface, downloaded to the user’s local machine or deleted from the archive.

Xelion with RAMP empowers customers
to manage compliance and optimise
customer experiences

Exclusively available in Australia and New Zealand through Activa Communications.

LEARN MORE TODAY