Solve compliance and CX problems with Xelion Unified Communications

Xelion is the ideal UCaaS platform for MSP's and business customers in Australia and New Zealand.

True Unified Communications without the complexity

With Xelion, there are no complex licence versions, editions, or renewals, and no hosting to manage, monitor and maintain. Customers enjoy all the benefits of a powerful fully managed platform, and partners maintain full control over their customers.

Xelion delivers impressive functionality across all devices, including Windows, Mac OS, Android and iOS. Customers always have full control across all devices, including a comprehensive range of popular IP phone hardware.

Xelion provides a user experience that surpasses traditional UC and PBX phone systems. The operator is empowered to control the interface and access as much of the power of Xelion as they need, when they need it, across all platforms.

Xelion has pre-built integrations with hundreds of popular CRM and ERP applications providing seamless access to customer records and two-way data transfer to ensure the value of each and every interaction is captured.

Solve real-world customer problems with Xelion

Providing powerful Unified Communications is just the beginning - customers want to solve real-world problems, and now your MSP has the ideal offering, tailor made for SME customers in Australia and New Zealand.

Secure archiving of all calls and metadata

All calls and call metadata can be stored in a separate, secure archive, ensuring that knowing what was said, and by whom, is never a problem

Automatic AI analysis of all calls

AI analysis of all calls can automatically identify the topics discussed in every call, whether the main issues were resolved, and if the caller is happy with the outcome, or not, allowing customers to focus on improvements that drive ROI

AI call transcription and summaries

Calls can be automatically transcribed and summarised, with options to integrate data into CRM or ERP apps, or to be notified when a call has gone badly

Automatic CSAT, NPS and compliance

CSAT and NPS can be automatically assessed based on the emotional and contextual content of every call, and agent compliance can be checked to ensure that necessary disclosures are being made 100% of the time.

Take your Unified Communications offerings to the next level with Xelion

Provide your customers with a market-leading and rapidly growing UC platform, combined with access to a national Tier 1 carrier grade IP voice network with interconnections to all major carriers within Australia, delivering a Unified Communications solution in Australia and New Zealand that can scale from the smallest to the largest customer requirements.

Maintain a secure archive of all calls

Ensure compliance with privacy laws and regulations with Xelion, helping businesses to remain compliant by providing a separate, secure archive of all call information including recordings and all call metadata.

AI transcription and summaries

Xelion can automatically generate summaries of calls using AI, creating a compact but meaningful summary of the call for review and analysis, enabling businesses to automate a wide range of compliance and customer experience optimisation processes.

AI analytics of every call for superior insights

Xelion can automatically identify the topics and issues discussed in every call, as well as the emotional and contextual content, delivering valuable insights into customer experiences.

Monitor performance and drive improvement

Customer can't rely on just checking a sample of calls - with Xelion, every call can be automatically analysed to identify when agents have performed well, and not, and fix the root causes quickly.

Winner of UC & Collaboration Vendor of the Year for three years running!

Xelion is the UCaaS platform to take your MSP offerings to the next level. Click below to claim your free information pack today.